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We can help! Just contact us directly at firstname.lastname@example.org or +44 (0)1902 25550.
Your MeFOTO product has been carefully manufactured. It has passed many quality assurance checks and has been thoroughly tested before shipment. If your product was bought new by you in the EU it is warranted by us for 3 years from your date of purchase against defects in materials and workmanship. By registering online, your warranty is extended 2 years, for a total of 5 years. The warranty does not apply to damages caused by mishandling, dropping, or leaking batteries, nor modification or servicing performed by others.
MeFOTO products purchased in the EU requiring service may be sent through your local authorized dealer or directly to the MeFOTO Service Department. Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of your problem and details on the best method to contact you. If you are requesting Warranty Service, then proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product, we will contact you to discuss your service options.
MAC Group EU
MeFOTO Service Department
The Boot Factory
Wolverhampton WV2 1BH
+44 (0)1902 255500
Fax: +44 (0)1902 255070
Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.
The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. MeFOTO shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.
For service outside of EU, please contact your local authorized distributor for support.
MeFOTO prides itself on building the best tripods and providing unparalleled customer service. Our goal is to make sure the photographers who share our passion are completely satisfied. If you need to return an item, we are here to help.
You have 30 days to return your merchandise. Returned items must be in their original packaging, in new and unused condition. Please include a copy of the packing list, a note explaining the reason for the return, and whether you would like an exchange of equal value or to be credited (excluding shipping).