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Support

 

Need a replacement part?
We can help! Just contact us directly at info@macgroupeu.com or +44 (0)1902 255 500.
 
MeFOTO Instruction Manuals
BackPacker Air Tripod Kits | Download PDF (7.16MB)
RoadTrip & GlobeTrotter Air Tripod Kits | Download PDF (7.99MB)
WalkAbout Air Monopod | Download PDF (3.00MB)
DayTrip (Series 00) | Download PDF (2MB)
BackPacker (Series 0), RoadTrip (Series 1), and GlobeTrotter (Series 2) | Download PDF (1.3MB)
WalkAbout (Series 3) | Download PDF (960KB)

 
SERVICE INFORMATION

Limited Warranty
Your MeFOTO product has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment. If bought new in the UK it is warranted by us for 3 years from date of purchase to the original owner, against defects in materials and workmanship. By registering online, your warranty is extended 2 years, for a total of 5 years. The warranty does not apply to damages caused by mishandling, dropping, or leaking batteries, nor modification or servicing performed by others.

Requesting Service
MeFOTO products purchased in the UK requiring service may be sent through your local authorized dealer or directly to the MeFOTO Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.

Where To Send for Service
MAC GROUP EU LTD
The Boot Factory
Cleveland Road
Wolverhampton
WV2 1BH
Phone: +44 (0)1902 255 500

Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.

The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. MeFOTO shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.

For service outside of UK please contact your local authorized distributor for support.

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