We'd love to hear from you. MeFOTO offers personal assistance in the USA via e-mail, fax or phone. We will respond to email promptly during the business week, Monday ~ Friday, 9 am to 5 pm Eastern Time. To check on an order [email protected]            To inquire about a return [email protected]       For technical support [email protected]          For service and repairs [email protected]          To order replacement parts [email protected]  For further details for parts and repair please visit: https://www.mefoto.com/support#replacementparts Where to buy outside the USA: https://www.mefoto.com/store-locator/international-distributors To inquire about distribution rights outside the USA: [email protected]